Central Station Data-Entry

Pacific Alarm Systems is always looking for enthusiastic and dedicated individuals that can grow within our organization, and in-turn help the organization grow! We pride ourselves on the wonderful personalities that we hire and their ability to work together as a cohesive unit. If you're looking for that "family feel" in the workplace, then our Company may just be the perfect fit for you!

Basic Duties:

  • Enter all new account data and account updates into the Monitoring platform
  • Work directly with field technicians to enter/program zones on the account
  • Handle customer inquiries regarding alarm and/or dispatch activity
  • Review daily activity reports for accounts that need repairs and/or troubleshooting
  • Work with the service department to schedule service calls for customers
  • Verify that all account data is correct and customer's alarm system is communicating properly to the monitoring center
  • Correspondence with Guard/Patrol companies
  • Review and research police and fire dispatches
  • Assist customers with testing their system to make sure our Monitoring Center receives all signals
  • Assist field technicians with panel programming.
  • Misc. Duties assigned by Management

Requirements:

  • Technical ability (i.e. troubleshooting alarms, understanding alarm signal flow/communication)
  • High school diploma or equivalent
  • Clean Background & Fingerprint Scan to obtain Alarm Company Employee (ACE) License
  • Clear and concise verbal & written communication
  • Punctuality and reliability a MUST
  • Customer Service skills
  • Excellent attention to detail
  • Must be savvy with Excel and Word
  • **Any Dispatch or Alarm experience is a MAJOR PLUS**

Job Type: Full-time

Salary: $14.50 to $15.50 /hour

Experience:

  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

Work authorization:

  • United States (Required)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Paid time off

This Company Describes Its Culture as:

  • Team-oriented -- cooperative and collaborative
  • Detail-oriented -- quality and precision-focused
  • Stable -- traditional, stable, strong processes

This Job Is:

  • Open to applicants who do not have a college diploma

Schedule:

  • Monday to Friday
  • 8 hour shift
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